Support
Guarantee
01Workmanship
Anything we applied, applied properly. If it wasn’t, we come back.
02Product performance
The treatment performs to its stated specification.
03Surface
The treated elevation, for the guaranteed period.
Conditions
The guarantee applies when the product is applied according to the published instructions, including preparation, test patch, and environmental conditions. Guarantee durations to be confirmed.
Exclusions
- Application outside stated conditions
- Application over paint or a previous coating
- Application to a wall with an unresolved moisture source
- No test patch carried out
- Dilution
Making a claim
Email hello@prolimestone.com with your order number, the date of application, and photographs of the issue. We will respond within one working day.