Support
Shipping & Returns
Shipping zones
We ship to Malta, Gozo and across the EU. Rates are calculated by weight and shown at checkout before you commit.
Delivery times
| Zone | Estimated delivery |
|---|---|
| Malta & Gozo | 2–3 working days |
| EU | 5–7 working days |
Heavy items
The 15 L pail is heavy. EU shipping is priced by weight and shown at checkout before you commit.
Damaged goods
If your order arrives damaged, contact us with photos within 48 hours. We will replace or refund.
Returns
Unopened pails within 14 days. Opened pails cannot be resold and are not eligible for return — which is exactly why the test kit exists.
How to return
Email hello@prolimestone.com with your order number. We’ll confirm eligibility and provide a return address.